Pengaruh Kualitas Pelayanan dan Antrian Teller Terhadap Kepuasan Nasabah pada Bank BCA Cabang Kembang Jepun Surabaya. Jurnal Simki Economic, [S. l.], v. 6, n. 2, p. 303–310, 2023. DOI: 10.29407/jse.v6i2.324. Disponível em: https://jurnal.unpkediri.ac.id/index.php/JSE/article/view/324. Acesso em: 27 feb. 2026.