Customer Service Management at Bank BTN KCP Condong Catur: Review of SOPs and Service Procedures. Jurnal Simki Economic, [S. l.], v. 7, n. 2, p. 653–660, 2024. DOI: 10.29407/jse.v7i2.862. Disponível em: https://jurnal.unpkediri.ac.id/index.php/JSE/article/view/862. Acesso em: 27 feb. 2026.